Violence at Work: Westside Health Sytems

Violence At Work: Westside Health Systems Located in Chicago, Illinois is a private nonprofit health care system called â€Å"Westside Health Systems†. The company consisted of a hospital, a nursing home and 5 minor emergency clinics. Maryanne Walker is the Director of Pharmacy Services, and oversees the main pharmacy located in the hospital, a pharmacy in the nursing home and four satellite pharmacies. She directly reports to her supervisor Nancy Smith. Maryanne is one of 5 total supervisors in Pharmacy Services.Rhonda Carter the inventory supervisor , is the direct supervisor of both employees involved in the allegation : Susan Miller and Brenda Lawson, both pharmacy technicians in the receiving area. The episode claimed that Susan had allegedly assaulted Brenda in the hospital pharmacy, with no witnesses. She had â€Å"grabbed her by the shoulders, shoved her against a partition, and perhaps drew her fist back as if to hit her. † When both Susan and Brenda were inter viewed in relation to the incident their stories differed in levels of just how severe the fight and physical aggravations were. (More thoroughly explained in the case study. If you were Maryanne what actions would you take and why? As Maryanne, I would conduct another round of interviews for both parties involved (Susan and Brenda) as well as a with Rhonda to highlight the main causes of such a situation and give us further explanations. The interviews would be recorded, with the consent of the interviewee. Then, I would end with a fourth interview with Susan, Brenda and Rhonda and ask them to clarify any misunderstandings, as well as give them a talk on how their actions were completely unacceptable and would not be tolerated in the future. A written write up would be in need for Brenda.Rhonda would be put into a â€Å"Special Review† period, due to her failure to report back to her supervisors or even deal with arising problems with her employees. In this case, the trouble some employee was Susan, who seemed to get away with leaving early, coming into work on off days, breaking the computerized inventory system with no reprimand, as well as an overall unfriendliness towards other employees. A discussion with Rhonda is necessary to find out exactly the reason why she felt that many of Susan’s past issues were never reported to upper management when her mental health were clearly a risk at he workplace. In fact, Rhonda may be up for termination for a lack of proper supervision and disciplinary action on Susan. In fact, Susan had two events in which she injured herself, which in turn could have been a liability to Westside Health Systems. All of these incidents which come to light much later than they should have are enough to terminate Rhonda for her unsatisfactory job performance. Keeping in mind that this is a private organization and the company is at right for termination without notice.As for Susan, given that she has clinical depression and is prescribed Prozac, her time around those substances at work may become a hazard for her stability and overall work performance. Therefore, we suggest a â€Å"Wellness Program† including psychotherapy and counseling as well as education on overall wellness (eating habits, exercising, healthy living). I would then provide the company’s employees a special training on workplace violence. The goal of this course would be to give employees awareness of violence in the workplace, how to recognize the warning signs, and what actions to take to prevent or minimize violence in the future.It is also important to define workplace violence in accordance with the pharmaceutical company’s policies: List the types of workplace violence. Identify warning sign levels related to potential workplace violence. List the action steps taken in response to workplace violence. Identify ways to prevent workplace violence. Ways to encourage employees to report incidents in which they feel threatened for any reason by anyone inside or outside the organization. Skills in behaving compassionately and supportive towards employees who report incidents.Skills in taking disciplinary actions. Basic skills in handling crisis situations. Basic emergency procedures, including who to call and what support resources and services are available. Appropriate screening of pre-employment references. Basic skills in conflict resolution. 2. In light of this incident, should West-side change any of its â€Å"standards of behavior policies† or † Corrective action policies†? Explain. The only changes that I would suggest to West-Side regarding their standards of behavior policies would include:In any verbal counseling, both the employees direct supervisors should be present along with a member of upper management. This would ensure that no favoritism is being placed in one employee over another. Further, I would ensure that employees sign a statement acknowledging t he fact that verbal counseling was undertaken. In written counseling, I again would require that each employee sign a statement that they received said written counseling. I am not sure how well written counseling would be as it does not require personal interaction between the employer and employee.Include a statement that indicates all parties involved will be required to meet management to discuss the matter. Failure to do so may require said employee to be reprimanded for simply refusing said meeting. The system of correction that West-side has is not a progressive one. I would suggest that it is progressive. If an employee is continuously getting into altercations or causing problems, big or little, each should be taken into account. Question 3: How can westside prevent future incidents of workplace violence?WestSide can prevent future incidents of workplace violence by sending out a clear statement to each employee on violence at work ( as previously mentioned in question 1) y et also enforce that violence at work is completely unacceptable and will not be tolerated. In order to maintain a violence-free environment the first step against it in the workplace would be to install video surveillance using an I. P. System. An I. P. Video Surveillance system has several benefits which could be used in the advantage of companies (like a pharmaceutical one).It prevents theft, allows for all personnel to be monitored in work areas, and allows the company to clearly record the face of every customer entering the premises. Video recording would be used as proof if the situation required one. It is clear that management at Westside does not have the knowledge to handle workplace violence issues. It would be important for Westside to ensure that management has the tools necessary to handle such situations. Management is essential in any workplace. They provide the standards for employees and are the individuals responsible for ensuring that the workplace is a safe one .If management is not prepared, it is possible that a workplace altercation can be taken out of context and can cause the workplace to be even more unsafe. To avoid this situation the company could implement a new way to work, using PERFORMANCE MANAGEMENT to better increase communication between employees. Moreover workshops could also be use as a way to improve relations and communication. An other important fact to review would be the hiring process. Next time they hire an employee, even a relative of another employee, they will need to perform a thorough background checks.Incidents like Susan may have been avoided by doing so. A Psychologist could also be helpful during the hiring process or even after if needed, who may conduct psychological tests as a screening process. Westside has a stressful environment due to its link with the health care system and its distribution of drugs. Therefore mistakes should be diminished to a strict minimum. A Psychologist would be able to determ ine if the workplace is not harmful for the candidate and if working with addictive and mind-altering substances (even though prescribed) such as prozac will or will not be a concern.Last but not least the jobs and tasks that are assigned to them should be clearly defined to avoid mistakes. As written in the case study Susan is performing her supervisor's job ( filling a patient’s prescription) which should normally by law be conducted by the licensed pharmacist. Clear rules should be re defined to prevent any situation that could lead to an argument and troublesome outcomes for employees and the company. With all of these proposed solutions, a positive outcome is possible. Both to resolve the issue of violence and to improve the overall image and structure of Westside Health Systems.

How does film in the U.S today influence people perception of Chinese Annotated Bibliography

How does film in the U.S today influence people perception of Chinese culture - Annotated Bibliography Example The article appears in the Journal of World History, a reputable publishing industry in communication, world history, and media studies, making it a reliable source. In addition, the information gathered is extracted from publish sources whose credibility is not in doubt. Furthermore, the research utilized critical analysis in the presentation of the secondary data collected in the research. This article served as a source of secondary data in research about how the Chinese society is viewed from the mirror of the American films. The insightful argument presented indicates that the claims and demonstration that are made about the Chinese culture in the Hollywood is a mere stereotype that has no cultural or traditional background. The author found out that the presentations made in the American films are for entertainment purposes and not a demonstration of the Chinese culture. The primary aim of this thesis was to de demystify racial and myths about the Chinese males in the Hollywood films that was directed towards assisting the American filmmakers and community from the prolonged stereotype about the Chinese people. The research identified the American perception of the Chinese culture on the role and behavior of the male Chinese residents through films in the American film industry. The data collected in this primary research was aimed at identifying the stereotypes of the Chinese male in the film industry from 1910. Notably, this is helpful in creating awareness about the exaggerated stereotypes about Chinese men being described as robbers and hooligans in the American films This article demonstrates a primary source of data on the stereotypes of Chinese men in the American films. Yu Feng considers that the demonstration of Chinese men as criminals is a stereotype that has been held by the American films. The data provided by Yu Feng has been verified by the College of Journalism and Communications at the University of Florida. Specifically,

Support the argument that warfare in the Napoleonic era is Essay

Support the argument that warfare in the Napoleonic era is fundamentally similar to warfare as it practicted today - Essay Example Today, we look back to the Napoleonic era and we find a direct link in the military reforms and tactics that were used during the 1792-1815 French revolution having a direct impact on our very own military structures and organizations (Brian 46). France revolution was the of a monarch regime breaking loose and transforming into a nation founded on equality for all. This evidently was not an easy process as it meant doing away with monarchial rule, the nobles and breaking free from the church. It also meant that people would seize from being referred to as subjects, and embrace citizens as a title (Stewart 29). This was a task that had the rest of Europe at odds with France. Late 1791, the French King sought the help of other Europe rulers to aid in his reinstatement. This officially resulted in the emergence of the French revolution in April 1792; with the French new nation aiming at bring change through battle throughout Europe. Their first victory was marked in Belgium at the end o f 1792 (Paul 25). The French armies were now composed of talented men from all parts and class of France as with a nation structure, citizens were all equals unlike subjects who were greatly divided by the class system. This was one of the strengths of the French military as with such a tactic, it had more soldiers at its disposal than others (Brian 45). Moreover with a common goal, and the zeal to overcome whatever form of obstacles, the French military had a bond that was previously scarcely heard of in Europe, the ‘trust’ bond. Soldiers from France were able to with ease exploit tactical maneuvers hence breaking logistical constrains a factor that proved to be advantageous in battle and a contributor to their numerous successes in the fields (Stewart 29). War had been declared and the first coalition was formed by seven nations namely: United Provinces, Great Britain, Spain, Austria, and Prussia. This was at the beginning of 1793, marking the beginning of the 23years of struggle by France against these Nations. This is what created the need of an exceptional military leader who could face up to this challenge (Paul 25).The leadership of the French army was dynamic and strategic, especially since March 1796 when the great Napoleon Bonaparte took over the position of general. Napoleon was a brilliant soldier, a genius of sorts. He was a leader who could gather troops of up to 300,000 or more troops and maneuver them to success against their enemies as was the case in 1812 in Russia. The treaty of Campo Formio is an evidence of the organized and brilliance of Napoleon as a French army leader as it resulted from the defeat of Sardinian and Austrian forces back in Italy that led to French domination of the Belgium and Luxembourg then known as Austrian Netherlands. These two regions were the first additions of the now growing French Republic (Stewart 30). The French made organizational changes to their army that increased there lethality and sparked military reform in other states. Under the governance of Napoleon, greatness was curved for France and other states. Napoleon went by

Gender Theory Paper Essay Example | Topics and Well Written Essays - 1500 words

Gender Theory Paper - Essay Example Cultural Approach The cultural approach to gender development is based on the culture of a particular society. Culture comprises the idiosyncratic beliefs, traditions and value systems that are inherent to a particular society. Culture influences gender development through societal expectations about traits and manners appropriate to either male or female members of a particular social order, thereby defining gender roles in day to day life (Appelbaum et al. 2003). Critical Approach The critical approach to gender development is based on the standpoint and the queer performative theories that are focused on societal structures and practices that lead to stratification of people in to groups that possess different privileges unique to each group. For example, men in most cases are accorded the dominant group over women and also enjoy greater privileges in matters of leadership and socio-economic engagements of the society. Critical theorists postulate that the dominant groups advance their interests and viewpoints and impose them on the minority. On the other hand, the subjugated groups become empowered when they realize their plight and fight to overturn the prevailing circumstances so that their viewpoint is accorded consideration (Beck et al. 2006). Biological Theory The biological theory is based on the premise that gender development and differences arise as a result of biological processes that determine how the brain of an individual works. The theory attributes differences in characteristics between men and women to the variance in the functioning of the brain caused by chromosomal and hormonal differences. Women possess two x chromosomes while men possess an x and y chromosome. On the other hand, sex chromosomes in men and women are produced in varying quantities thereby causing the behavioral differences (Perrin, 2003). The biological approach is valid with regards to male and female hormones. Andrea & Moretti (2009) argue that men and women exhibit di fferent characteristics based on their hormonal and chromosomal differences. Androgens are the male sex hormones that lead to the development of male characteristics and in adulthood, males tend to behave more aggressively than their female counterparts with estrogen and progesterone. High level of oxytocin in women is associated with sociability and emotions (Arnold, 2011). It is therefore generally expected that women exhibit greater reaction emotionally to traumatizing experiences than men. This highlights the reason why women are regarded as weak in terms of withstanding stress. The sex hormones exhibit different physical characteristics in men and women whereby men develop strong muscle and are able to undertake vigorous exercises compared to women who possess a tender physical structure. Further more, the hormonal activity in women especially with regards to menstrual cycle and pregnancy leads to irregular mood swings that are typical of the female gender (Andrea & Moretti, 20 09). Interpersonal Approach The interpersonal approach to gender development is based on interpersonal factors that contribute to the development of masculine or feminine characteristics. This approach can be explained through the psychodynamic theory that focuses on childhood development within a family that accentuates interpersonal bonds thereby affecting a child’s sense of identity. It can also be explicated through the

Marketing case study of Ferrero Company Example | Topics and Well Written Essays - 1500 words

Marketing of Ferrero Company - Case Study Example To successfully penetrate the market Ferrero maintains a limited unique number of products manufactured and marketed at the highest quality possible. The company also seeks to understand the market properly by carrying out extensive test marketing of its products to avoid embarrassing marketing failures (Australian Trade Commission, 2012). Question One Ferrero Australian opened an online boutique that sells premium chocolate gifts packed in unique keep sake gift boxes. The online boutique was actualized due to consistent demands for Ferrero chocolate gift packs by customers for their chocolate loving friends and family. The gifts are customized, elegantly packed and contain a card for personalized messages (Ferrero Boutique, 2012). Ferrero decision to open an online boutique was a well thought marketing strategy in line with the changing consumer habits in Australia. The internet has become an integral and essential feature of the day-to-day social and business lives of billions of p eople around the globe and the internet economy is growing strong each day (Bughin et al., 2011). Ferrero Australia decision enabled many of its customers to have their desired products with convenience and efficiency as the internet enables customers to save time spent on shopping for gifts. Online stores makes it possible for consumers to make quicker decisions and shop as consumers can find time to perform ten searches online but only two searches offline for each purchase, with internet searches saving more time than physical directories (Chen, Jeon & Kim 2010). This boosts productivity for consumers, suppliers and manufacturers and translates into more profits. Through its online boutique store Ferrero customers in Australia are able to choose their preferred gifts with ease and the website offers price transparency, which is essential in developing customer trust and loyalty. This is because the online boutique service offers customers a reliable and stable source of gifts all year round with more consistency, which is a crucial marketing strategy to maintain customers. Using the internet to sell its products also offers the company the opportunity to advertise its high quality products all over the world. Their website helps to raise product awareness to a much more diverse customer base that spurs its sales volume. Bearing in mind that 90% of online users utilize search engines and internet searches represents 10% of the time spent by individuals on the web (McKinsey & Company for IAB Europe, 2010), it is possible for the Ferrero Company to expressly market its products to customers who are interested in chocolates in the web. This means that the company investment on advertising will pay off and lead to sales growth purely by using internet tools as it is possible to match the needs of customers, individuals, and organizations on the web requiring specific products. With the use of internet based transactions growing, one can confidently say the Ferre ro Australia online boutique store will continue to pull in more revenue for the company as people social lives and businesses continue to be more centered on internet use at home and during work. In addition to supplying its products all over Australia, the

Agenda Setting Essay Example | Topics and Well Written Essays - 4250 words

Agenda Setting - Essay Example Social problems are issues that negatively affect the state of being of individuals in the society. A social problem has two elements that include subjective concerns and objective condition of the problem. An objective condition of a social problem includes all the aspects the problem that can be viewed without any biasness. Subjective concerns are issues that are affect and individual based on their biasness to particular points of view. Subjective concerns create differences with solving problems in the society. The formation opposing groups in a society is due to the subjective concerns of individuals.Objective conditions have enlightened people in societies such that they have reformulated human conditions. Through intelligence by humankind, complex problems that seemed unsolvable are solved in the modern societies. Social reformers developed empirical analysis that has formed the basis for political science and social science. Positivists were empowered by the strength of facts . For instance, Florence Nightingale and William Beveridge believed that use of scientific researches was essential in solving social problems in our societies. Nightingale was convinced that doctrines are not very important as facts are. Facts do not hold uncertainties that make the process of making decisions harder.The other view of positivists in regard to problems is by perceiving social problems as dysfunctions. Other people against the views of the society define things as acceptable or unacceptable.

Shakespeares Othello Essay Example for Free

Shakespeares Othello Essay Shakespeares Othello, as a tragedy, offers a plot and theme which are so closely connected that one can only be interpreted in regard to the other. For example, Othellos pride is explored through the use of irony while, during the course of the play, Iago manipulates Othello (along with the other characters) into progressively more damaging and violent acts of self-destruction. Iago realizes, as the audience realizes, that Othellos prideful nature along with his professional and temperamental propensity for violence will probably end in blood-shed. This realization which the audience enjoys is not known to Othello himself and that is where Shakespeares use of irony is both brilliantly executed and highly expressive of the plays deepest theme: that of self-knowledge. Although it may be somewhat of an oversimplification to suggest that the entirety of Othello is based around the idea of self-knowledge, such a suggestion is, in fact, born out by the play itself due to the aforementioned tight link between the plays plot and theme, which can be taken together as the expression of Othellos character development. In other words, Othellos internal state is mirrored thorough the action of the play and both the plot nd dialogue give the alert audience member or reader many clues as to exactly how Othellos character development has contributed to the outward manifestation of action in the play. For example, Othello’s famous monologue in Act 5, Scene 2, where he addresses Gratiano, after murdering Desdemona demonstrates his (and by extension, a universally human) self-reflective capacity. The passage is both introspective and ironic. The impact of Othello’s predominantly militaristic orientation to the world; hence, a primarily masculine perception of the world, has collided tragically with the more delicate, ambiguous and feminine domestic sphere of love and sexual monogamy. For Othello, force is the most applicable tool for confronting crisis, or had always been; but through the rising tension of his monologue in Act 5, Scene 2, the once-great general realizes his current enemy is himself: and that enemy must be dispatched by force. So, the monologue is, in effect, a self-eulogy. By looking deeply into the construction of this pivotal scene, including the prosody, imagery, and diction of the lines, a sort of microcosm of the plays them can be extracted. Othellos monologue opens: Behold, I have a weapon; (256). in a smooth iambic pentameter and later â€Å"broken† by anapests, spondees, and dactyls, is a powerful blank verse, with admirable modulation in both meter and imagery. Behold, I have a weapon; A better never did itself sustain Upon a soldiers thigh (256-58) A basic iambic meter is established with a markedly powerful use of alliteration: the â€Å"s† sound of â€Å"itself sustain/ Upon a soldier’s thigh† creates a sense of onomatopoeia with the sword be drawn from its scabbard. Or slicing to the â€Å"heart. † The next phrase â€Å"I have seen the day (V, ii, 258) begins Othello’s descent into self-realization, lines 258-260 follows through with several technical elements, notably a rhyme between â€Å"day† (258) and â€Å"way† (260) which implies a particular fatalism and also the continuation of the anthropomorphization of the sword, begun in the use of the word â€Å"sustain† (257). This is an extension of irony, suggesting that Othello’s former glory as a soldier has passed to his sword alone, or that his noble characteristics have devolved there. I have made my way through more impediments Than twenty times your stop: but, O vain boast! (260-261). These lines are anchored powerfully by the â€Å"O vain boast! † spondee, a tremendous precursor to the dominant â€Å"O† vowel-assonance that carries the breadth of the thematic and aesthetic weight of the monologue in its latter half. The sense of fatalism is extended in the following lines: â€Å"Who can control his fate? / ‘Tis not so now. Be not afraid, though you do see me weapon’d;/ Here is my journey’s end, here is my butt,/ And the very sea-mark of my utmost sail† (262-265). Interestingly, the rhyme on â€Å"here is my butt† and â€Å"of my utmost† lend a sense of grim finality, although the monologue here reaches its midpoint. The extension â€Å"beyond doom† now creates dynamism in the use of extensive alliteration, built on the â€Å"O† vowel. â€Å"Where should Othello go? / Now, how dost thou look now? O ill-starred wench! / Pale as thy smock! When we shall meet at compt,† (268-270). The continuation of this motif is hypnotic and rings as though the speaker and audience are being simultaneously initiated into the deepest, most dire expression of human despair, essentially that of self-confrontation, or self-realization. One might readily observe the letter â€Å"O† itself as not only a sight-rhyme, but an almost concrete expression of this self-confrontation ro realization, as a symbol of wholeness, unity and perfection. This unity is applied in ironically – in tragic consequence – reflecting not only Desdemona’s essential purity, but now longed for wholeness of Othello’s former self: â€Å"Cold, cold, my girl! / Even like thy chastity. O cursed slave! † (272-273). The invocation to â€Å"ye devils† to â€Å"blow me about in winds! / roast me in sulphur! / Wash me in steep-down gulfs of liquid fire! † (275-277) crescendos into the despairing refrain of â€Å"O Desdemona! Desdemona! dead! / O! O! O! † (278-279). Othello’s monologue, based thematically on the two central tensions of irony and self-realization, is carried forward technically by an iambic meter which is out through torturous variations featuring the use of pyrotechnical spondees, dactyls, as well as the use of the refrain, the use of onomatopoeia, internal rhyme, sight rhyme, and controlled imagery. This is basically an illustration in poetic form of the inner-chaos which has taken over Othellos mind and for all intents and purposes his body. The utter irony and self-destruction which has been building throughout the play is at last released through Othellos murder of the innocent Desdemona. The mood of the monologue is despairing, building from a level iambic rhythm to the broken spondees of the closing lines. The jarring, indelible alliteration of â€Å"O Desdemona! Desdemona! dead! † demonstrates the essentially nihilistic or tragic essence of Othello’s monologue. The central irony of the passage is that Othello discovers his tenderness in his despair of Desdemona’s death, but he realizes this too late. This ironic realization, along with the rising crescendo of the poem’s meter and diction creates a powerful aesthetic tension, framing a bridge to Othello’s death later in the play. The idea that Othello could have recognized what was actually going on earlier in the play and in doing so prevented both his own and Desdemonas death is an interesting idea, but it is specious because the whole point of the play Othello is to demonstrate that character is destiny. In other words, Othello was destined to self-destruction so long as he retained the magnificent fault of pride, coupled with violence, which was, in fact, the center of his personality. Asking whether or not the tragedy could have been prevented involves not merely the capacity for Othello to enact self-realization earlier in the play, but for his entire personhood to be reconfigured in order that he not possess the destructive pride and violence which brought about the tragedy depicted in the play.